Refund policy
Refunds
Refunds are issued to your original payment method within 7 days of receiving your return, provided it meets our return conditions.
Returns
We accept returns within 30 days of receiving your order. All returns must meet the conditions outlined below.
Return Conditions
Items must be in their original condition: unworn, unwashed, and with all original tags attached.
Items showing any signs of wear, stains, or damage are not eligible for return. This includes makeup, deodorant, self-tanner, dirt, or any other marks.
Final Sale: Items purchased at a discount greater than 10% are final sale. This includes discount codes, price markdowns, and all other promotions. Costume accessories are also final sale and cannot be returned or exchanged.
Footwear: Shoes must be unworn, in their original condition, and with all tags attached. Any signs of wear will make them ineligible for return. Shoe boxes must also be returned in their original condition and placed inside protective packaging. Please do not attach shipping labels directly to the shoe box or use it as the outer shipping box.
Returns that do not meet these conditions will not be accepted or refunded and will be sent back to you at your expense.
How to Make a Return
Please visit our Return Center to initiate your return. You can choose from the following options:
- Refund: A $6 return shipping label fee will be deducted from your refund.
- Exchange: Free return shipping when exchanging for another item.
- Store Credit: Free return shipping when choosing store credit.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please submit a return or exchange request through our Return Center. We will cover all return shipping fees for these items.